Refund policy

Return and Refund Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. Please note that only one worn or used item may be returned per customer.

How to Start a Return

To start a return, contact us at hello@prettypetals.gifts with your order number and the reason for your return. Once your return is approved, we'll email you a pre-paid return shipping label and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be mailed to our fulfillment partner at:
MagnetRX Returns
309 S Main St, Suite 250
Rochester, MI 48307

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can make it right.

Exchanges

If you'd like a different product, the fastest way is to return the item you have and — once the return is accepted — place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be automatically applied to your original payment method within 7 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at hello@prettypetals.gifts.

Non-US Customers

Pre-paid return labels are available for customers located in the United States only. International customers are responsible for return shipping costs.